We offer fast delivery services across Dubai and the UAE. In most cases, orders are delivered within 2-3 hours. For larger orders or delivery to other parts of the UAE, please allow up to 24 hours. We strive to deliver your nicotine pouches as quickly as possible!

Yes, once your order is dispatched, you will receive a tracking number and a link to track your order's progress in real-time. You can track your delivery through the carrier’s website or directly via our platform.

Due to the nature of our products, we are unable to accept returns or exchanges once an order has been delivered. However, if there is an issue with your order, such as damaged items or incorrect products, please contact our support team within 48 hours of receiving your order, and we'll be happy to resolve it.

If you need to make changes to your order, such as updating your delivery address, please contact us as soon as possible. We can only make changes before the order is dispatched. Reach out to our support team via email or phone to ensure that your request is processed quickly.